Abstract
The study was significant from customer satisfaction and continuous improvement perspectives, particularly as the higher education sector was undergoing global and Commonwealth Government-initiated quality management reforms.The researcher was commissioned outside of the university as the sponsor regarded it crucial to engage a researcher with prior knowledge and experience of the methodologies and appreciation of student support services within the open and distance learning environment. The current research study achieved three outcomes: (i) design,development and implementation of an internationally certified online program evaluation model to measure the effectiveness of ODL student support services; (ii)formation of three constructs for ODL student support services, staff and workplace learning; and (iii) a new workplace learning program for staff engaged in ODL student support services.
Original language | English |
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Qualification | Doctor of Education |
Awarding Institution |
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Supervisors/Advisors |
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Award date | 16 Jan 2008 |
Place of Publication | Australia |
Publisher | |
Publication status | Published - 2007 |