TY - JOUR
T1 - Public libraries’ services during a pandemic
T2 - From passive responses to proactive initiatives
AU - Mansourian, Yazdan
PY - 2020/9/24
Y1 - 2020/9/24
N2 - This paper explores a number of key roles that public libraries can play during a pandemic. The paper categorises the common approaches adopted by public libraries to deal with this kind of crisis into three main categories including: passive responses, active practice and proactive initiatives. The passive approach is the least beneficial option as its only benefit is a collaboration with other sectors of society to stop the spread of the disease. The active practice which is based on pre-planning and quick actions provides a number of helpful services for the community during the disaster such as providing online access to resources and turning a number of face-to-face services into virtual. The third approach which is based on innovation and creativity is the most appropriate attitude and provides valuable services for the community when they need them most. Finally, the paper presents a matrix to depict the reactions of public libraries to the pandemic considering three stages of crisis management. The paper concludes having a proactive initiative approach is the most effective policy that public libraries can adopt to enable them to face the challenge effectively and help people during the crisis. Using available and emergent technologies, fostering active engagement with the community, collaboration with crisis management authorities are among the important steps that these libraries take into consideration.
AB - This paper explores a number of key roles that public libraries can play during a pandemic. The paper categorises the common approaches adopted by public libraries to deal with this kind of crisis into three main categories including: passive responses, active practice and proactive initiatives. The passive approach is the least beneficial option as its only benefit is a collaboration with other sectors of society to stop the spread of the disease. The active practice which is based on pre-planning and quick actions provides a number of helpful services for the community during the disaster such as providing online access to resources and turning a number of face-to-face services into virtual. The third approach which is based on innovation and creativity is the most appropriate attitude and provides valuable services for the community when they need them most. Finally, the paper presents a matrix to depict the reactions of public libraries to the pandemic considering three stages of crisis management. The paper concludes having a proactive initiative approach is the most effective policy that public libraries can adopt to enable them to face the challenge effectively and help people during the crisis. Using available and emergent technologies, fostering active engagement with the community, collaboration with crisis management authorities are among the important steps that these libraries take into consideration.
KW - Public Libraries
KW - Pandemics
KW - Global health crises
KW - COVID-19
KW - Crisis management
KW - Disaster preparedness
KW - Crisis informatics
UR - http://78.46.229.148/ojs/index.php/qqml/article/view/616
UR - http://78.46.229.148/ojs/index.php/qqml/information/librarians
M3 - Special issue
SN - 2241-1925
VL - 9
SP - 41
EP - 54
JO - Qualitative and Quantitative Methods in Libraries
JF - Qualitative and Quantitative Methods in Libraries
IS - Special issue: COVID-19 and the libraries
ER -