Publicly-funded small business advisory and training services: their contribution in a multifaceted support environment

Gregory Dresser

Research output: ThesisDoctoral Thesis

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For some years small business has been the target of public policy. Governments throughout the developed world have sought to increase the number and diversity of small businesses operating in their jurisdictions. Small businesses are seen as an important part of a successful economy and society. They foster innovation, productivity and competition. The social benefits of small business are just as important: small businesses help foster a sense of responsibility, community, and citizenship. The New South Wales Government has implemented a number of strategies to support the development and growth of small business in the State. The New South Wales Business Advisory Services (BAS) program (2009-2012) aimed to support intending and start-up business owners by providing three distinct supports; general information, one-on-one guidance, and training workshops. This thesis reports on research undertaken to investigate the ways in which publicly-funded initiatives, such as the BAS program, can be designed to best service the needs of the intending and start-up small and medium sized business owner and manager. A model of small business generation developed by Gnyawali and Fogel was used as the theoretical basis for the study. The model shows that opportunity, ability to enterprise, and propensity to enterprise operate together to stimulate small businesses activity. Using a mixed-method design, the study used interviews with business facilitators and clients, focus groups with clients, and a small-scale survey of clients.
Original languageEnglish
QualificationDoctor of Business Administration
Awarding Institution
  • Charles Sturt University
  • Bamberry, Geoffrey, Co-Supervisor
  • Duncan, Glen, Co-Supervisor
Award date03 Jun 2013
Place of PublicationAustralia
Publication statusPublished - 2013


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