Selecting to right tool for the job: Communication technologies for dispersed multinational scientific teams

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    Research in developing countries often involves teams of scientists from developing and developed countries, who use information and communication technologies (ICTs) to communicate between dispersed team members. These scientists come from different cultures and language groups and live in varying economic and political environments. I investigated the utility and useability of nine ICTs, including social media, email and websites used by teams of agricultural scientists from Lao PDR and Australia, using an intercultural heuristic evaluation tool, or I-CHET. I found that asynchronous ICTs such as email were preferred by non-native English speakers, while synchronous media such as instant messaging and Skype presented considerable problems between team members from different cultures and language groups. Most ICTs evaluated in the study demonstrated little consideration for non-native English speakers and for inexperienced ICTs users. However, all evaluated ICTs demonstrated the ability to transmit information and encourage communication between information users in scientific collaborations. The I-CHET assessment tool highlights the ongoing need for a ‘toolbox’ of communication ICTs for research collaborations that can be adapted to suit the cultural and professional needs of multinational teams, worldwide.
    Original languageEnglish
    Number of pages18
    Publication statusPublished - 19 Feb 2020
    EventAustralian Science Communicators Eleventh National Conference 2020 - Monash University, Melbourne, Australia
    Duration: 16 Feb 202019 Feb 2020
    Conference number: 11


    ConferenceAustralian Science Communicators Eleventh National Conference 2020
    Abbreviated titlePriorities policies publics for human survival
    OtherJoin us at our National Conference in Melbourne, February 2020. This is the premier Australian networking, knowledge making and professional development opportunity for those making science and technology accessible.
    ASC2020 will focus on priorities, policies and publics for human survival with streams on environment and sustainability communication, impact communication and more.
    Be prepared for pre-conference fun on Sunday 16th February, followed by 3 full days of multi-track conference.
    This is our Eleventh National Conference and is hosted by Monash Sustainable Development Institute, Sunday February 16 – Wednesday 19 February.
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