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Service blueprinting and BPMN: A comparison
Simon K. Milton, Lester W. Johnson
University of Melbourne
Melbourne Business School
Research output
:
Contribution to journal
›
Article
›
peer-review
23
Citations (Scopus)
5
Downloads (Pure)
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Dive into the research topics of 'Service blueprinting and BPMN: A comparison'. Together they form a unique fingerprint.
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Keyphrases
Service Blueprint
100%
BPMN
100%
Service Process
33%
Hotels
22%
Process Diagram
22%
Servicescape
11%
Design Methodology
11%
Customer Focus
11%
Quality of Service
11%
Functional Role
11%
Service Managers
11%
Contact Point
11%
Segmentation Method
11%
Knowledge-how
11%
Service Support
11%
Physical Evidence
11%
Organizational Boundaries
11%
Customer Interaction
11%
Functional Areas
11%
BPMN Diagram
11%
Blueprinting
11%
Business Process
11%
Business Process Model and Notation (BPMN)
11%
Business Process Outsourcing
11%
IT Systems
11%
Front Stage
11%
Office Staff
11%
Back Office
11%
Social Sciences
Support Services
100%
Outsourcing
100%
Quality of Service
100%
Information Systems
100%
Personnel
100%
Computer Science
Business Process Model and Notation
100%
Service Process
33%
Process Diagram
22%
Business Process
22%
Practical Implication
11%
Organizational Boundary
11%
Customer Interaction
11%
Physical Evidence
11%
Business Process Modeling Notation
11%
Service Manager
11%
Quality of Service
11%
Information System
11%
Functional Area
11%
Functional Role
11%