Settling in: The relationship between information and social inclusion

Mary Anne Kennan, Annemaree Lloyd-Zantiotis, Muhammad Asim Qayyum, Kim M. Thompson

Research output: Contribution to journalArticlepeer-review

59 Citations (Scopus)
128 Downloads (Pure)


Social exclusion is a process that directly reduces people's capacity to participate in society. An important factor that contributes to social exclusion is the inability to recognize or understand important sources of information that facilitate social inclusion and participation. Social inclusion requires an ability to develop effective information practices that enable connection to compliance, everyday and nuanced information that constitute elements of the information landscape which need to be accessed and understood in order to participate in their adopted community. For refugees who are newly arrived and establishing themselves in Australia, the information landscape appears unfamiliar, complex and difficult to navigate. To enable them to settle in Australia, new information practices may be required to enable them to find and interpret information, resolve problems, and deal with everyday situations which enable social inclusion and prevent social exclusion. This paper reports the findings of a project that focused on information and its relationship to social inclusion in three phases of settling in (transitioning, settling in, and being settled) to a new community in a regional city of NSW.
Original languageEnglish
Pages (from-to)191-210
Number of pages20
JournalAustralian Academic and Research Libraries
Issue number3
Publication statusPublished - Sept 2011


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