Survey of job satisfaction and future intentions of community pharmacists in Wolverhampton, England

Amandeep Johal, Hana Morrissey, Patrick Ball

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Background: In 2016, the Department of Health announced £320 million in government cuts to the pharmacy sector. This is thought to have had an effect on patient access to services and resulted in hardship to community pharmacists, which may adversely have affected morale. There has been a significant change in the role of community pharmacists from a historic dispensing role to more clinical, patient-centered services. It is important to understand how pharmacists view the new roles and their intentions for the future. Aim: The aim of this study was to administer a satisfaction and future intentions questionnaire specific to community pharmacists. Methods: A mixed design questionnaire, based upon blended closed-end and free text questions was used. A convenience sample of 27 community pharmacists representing 20 Wolverhampton pharmacies was selected. Results This study found that patient interaction and professional clinical services are the source of greatest satisfaction whilst remuneration was the least. The proportion of pharmacists intending to stay in the community setting was 15% less than those who stated that they had intended to work in community upon graduation. The top two suggestions for increasing job satisfaction were an increase in patient service provision and closer integration into primary care.
Conclusion: Community pharmacists were particularly satisfied and motivated by the provision of patient-centered services.
Original languageEnglish
Pages (from-to)132-146
Number of pages14
JournalJournal of Pharmacy Management
Issue number4
Publication statusPublished - Oct 2017


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