The big match: Client expectations vs satisfaction

Rosemary Black, Alice Crabtree, Betty Weiler

Research output: Book chapter/Published conference paperConference paper

Original languageEnglish
Title of host publicationProcedings of Interpretation Australia Association and Heritage Interpretation International 5th World Congress
Pages51
Publication statusPublished - 2001

Cite this

Black, R., Crabtree, A., & Weiler, B. (2001). The big match: Client expectations vs satisfaction. In Procedings of Interpretation Australia Association and Heritage Interpretation International 5th World Congress (pp. 51)