The big match: Client expectations vs satisfaction

Rosemary Black, Alice Crabtree, Betty Weiler

Research output: Book chapter/Published conference paperConference paper

Original languageEnglish
Title of host publicationProcedings of Interpretation Australia Association and Heritage Interpretation International 5th World Congress
Pages51
Publication statusPublished - 2001

Cite this

Black, R., Crabtree, A., & Weiler, B. (2001). The big match: Client expectations vs satisfaction. In Procedings of Interpretation Australia Association and Heritage Interpretation International 5th World Congress (pp. 51)
Black, Rosemary ; Crabtree, Alice ; Weiler, Betty. / The big match: Client expectations vs satisfaction. Procedings of Interpretation Australia Association and Heritage Interpretation International 5th World Congress. 2001. pp. 51
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title = "The big match: Client expectations vs satisfaction",
author = "Rosemary Black and Alice Crabtree and Betty Weiler",
year = "2001",
language = "English",
pages = "51",
booktitle = "Procedings of Interpretation Australia Association and Heritage Interpretation International 5th World Congress",

}

Black, R, Crabtree, A & Weiler, B 2001, The big match: Client expectations vs satisfaction. in Procedings of Interpretation Australia Association and Heritage Interpretation International 5th World Congress. pp. 51.

The big match: Client expectations vs satisfaction. / Black, Rosemary; Crabtree, Alice; Weiler, Betty.

Procedings of Interpretation Australia Association and Heritage Interpretation International 5th World Congress. 2001. p. 51.

Research output: Book chapter/Published conference paperConference paper

TY - GEN

T1 - The big match: Client expectations vs satisfaction

AU - Black, Rosemary

AU - Crabtree, Alice

AU - Weiler, Betty

PY - 2001

Y1 - 2001

M3 - Conference paper

SP - 51

BT - Procedings of Interpretation Australia Association and Heritage Interpretation International 5th World Congress

ER -

Black R, Crabtree A, Weiler B. The big match: Client expectations vs satisfaction. In Procedings of Interpretation Australia Association and Heritage Interpretation International 5th World Congress. 2001. p. 51