The Commodification of Higher Education: Flexible Delivery and its Implications for the Academic Labour Process

Jennifer Sappey

    Research output: Book chapter/Published conference paperConference paperpeer-review

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    Abstract

    This research is a study of the social relations involved in the process of higher education delivered as a service encounter. It examines the implications for the organisation of academic work in particular, and the employment relationship in general, of the student's newly constructed status of 'customer'. It revisits the traditional bipartite model of the employment relationship between employer and employee, and questions whether customer focus represents a major shift in the social relations of the workplace. It questions the current management paradigm of customer focus as a 'win-win' situation, suggesting that management's preoccupation with 'customer relations' has undermined the traditional employment relationship between employing institution and academic.
    Original languageEnglish
    Title of host publicationAIRAANZ conference 2005
    Subtitle of host publicationReworking work
    EditorsMarian Baird, Rae Cooper, Mark Westcott
    Place of PublicationUniversity of Sydney, Sydney, Australia
    PublisherAIRAANZ
    Pages495-502
    Number of pages8
    ISBN (Electronic)1864876999
    Publication statusPublished - 2005
    EventAssociation of Industrial Relations Academics of Australia and New Zealand (AIRAANZ): 2005 Annual Conference - Sydney, Australia, Australia
    Duration: 09 Feb 200511 Feb 2005

    Conference

    ConferenceAssociation of Industrial Relations Academics of Australia and New Zealand (AIRAANZ)
    Country/TerritoryAustralia
    Period09/02/0511/02/05

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