Abstract
Legal capability includes knowledge, skills, and attitudes required to deal effectively with the law. Paper explores whether legal information use can develop legal capability of legal self-helpers, using concepts emerging from Kuhlthau’s research and the dialogic approach, mixed methods lite, while considering theoretical and practical challenges.
Method. Within an interpretivist/constructivist framework, an online questionnaire collected quantitative and qualitative data from 90 legal self-helpers. Sixteen semi-structured interviews collected qualitative data from a purposive sample selected from questionnaire respondents.
Analysis.
Quantitative data were analysed in Survey Monkey. Qualitative survey data were analysed with the interview data, using constructivist grounded analysis techniques to identify codes and themes, and undertake within-case and cross-case analysis, assisted by NVivo software.
Findings.
Sixty percent found the information easy to understand, flagging a problem with content. Only six interviewees were satisfied with their information. Most pointed to inadequacies: of detail to enable decision making, a clear process to follow, and content to address fears and stress, and to develop confidence.
Conclusion.
Presently, legal information is of limited assistance to legal self-helpers. Information use research, using mixed methods lite, proved effective for evaluating development of legal capability. Power of social media, in meeting challenges of attracting research participants, was notable.
Method. Within an interpretivist/constructivist framework, an online questionnaire collected quantitative and qualitative data from 90 legal self-helpers. Sixteen semi-structured interviews collected qualitative data from a purposive sample selected from questionnaire respondents.
Analysis.
Quantitative data were analysed in Survey Monkey. Qualitative survey data were analysed with the interview data, using constructivist grounded analysis techniques to identify codes and themes, and undertake within-case and cross-case analysis, assisted by NVivo software.
Findings.
Sixty percent found the information easy to understand, flagging a problem with content. Only six interviewees were satisfied with their information. Most pointed to inadequacies: of detail to enable decision making, a clear process to follow, and content to address fears and stress, and to develop confidence.
Conclusion.
Presently, legal information is of limited assistance to legal self-helpers. Information use research, using mixed methods lite, proved effective for evaluating development of legal capability. Power of social media, in meeting challenges of attracting research participants, was notable.
Original language | English |
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Pages (from-to) | 1-15 |
Journal | Information Research: an international electronic journal |
Volume | 23 |
Issue number | 4 |
Publication status | Published - Dec 2018 |
Event | ISIC: The Information Behaviour Conference 2018 - The Jagiellonian University , Krakow, Poland Duration: 09 Oct 2018 → 11 Oct 2018 http://www.isic2018.com/ https://informationr.net/ir/24-1/isic2018/isic2018.html (Proceedings) |