Abstract
Original language | English |
---|---|
Pages (from-to) | 116-130 |
Number of pages | 15 |
Journal | Journal of Management and Organization |
Volume | 12 |
Issue number | 2 |
DOIs | |
Publication status | Published - Sep 2006 |
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The expression of suppression : Loss and emotional labour in narratives of organisational change. / Bryant, Melanie; Wolfram Cox, Julie.
In: Journal of Management and Organization, Vol. 12, No. 2, 09.2006, p. 116-130.Research output: Contribution to journal › Article
TY - JOUR
T1 - The expression of suppression
T2 - Loss and emotional labour in narratives of organisational change
AU - Bryant, Melanie
AU - Wolfram Cox, Julie
N1 - Imported on 12 Apr 2017 - DigiTool details were: month (773h) = Sept 2006; Journal title (773t) = Journal of Management and Organization. ISSNs: 1324-3209;
PY - 2006/9
Y1 - 2006/9
N2 - This paper focuses on themes of emotionality and emotional labour derived inductively from retrospective narratives constructed by employees who experienced rapid organisational change and specifically addresses the question: 'How do people talk about the need to "dull down" their emotions during situations of organisational change?' We highlight themes of loss associated with retrospective displays of emotion and argue that loss and emotion management are most typically associated with issues concerning transition from the past or resistance to the future. We show how emotional labour serves both to mute and, ironically, to heighten emotions in the talk of change and extend studies of emotional labour beyond the service encounter and into the realm of organisational change.
AB - This paper focuses on themes of emotionality and emotional labour derived inductively from retrospective narratives constructed by employees who experienced rapid organisational change and specifically addresses the question: 'How do people talk about the need to "dull down" their emotions during situations of organisational change?' We highlight themes of loss associated with retrospective displays of emotion and argue that loss and emotion management are most typically associated with issues concerning transition from the past or resistance to the future. We show how emotional labour serves both to mute and, ironically, to heighten emotions in the talk of change and extend studies of emotional labour beyond the service encounter and into the realm of organisational change.
U2 - 10.5172/jmo.2006.12.2.116
DO - 10.5172/jmo.2006.12.2.116
M3 - Article
VL - 12
SP - 116
EP - 130
JO - Australian and New Zealand Academy of Management. Journal
JF - Australian and New Zealand Academy of Management. Journal
SN - 1833-3672
IS - 2
ER -