The I love to hate them relationship with cell phone service providers: the role of customer inertia

Research output: Contribution to journalArticle

1 Citation (Scopus)
Original languageEnglish
Pages (from-to)1-12
Number of pages12
JournalServices Marketing Quarterly
Volume37
Issue number4
DOIs
Publication statusPublished - 2016

Cite this

@article{d6c93bcd25704f8ca3d39bac218bc312,
title = "The I love to hate them relationship with cell phone service providers: the role of customer inertia",
keywords = "Anger, anchoring, contuance commitment telecommunications, focus groups, inertia, repulsion attraction, services, switching behavior, service providers, trust",
author = "Leanne Carter and David Gray and Steven D'Alessandro and Lester Johnson",
note = "Imported on 12 Apr 2017 - DigiTool details were: Journal title (773t) = Services Marketing Quarterly. ISSNs: 0748-4623;",
year = "2016",
doi = "10.1080/15332969.2016.1217680",
language = "English",
volume = "37",
pages = "1--12",
journal = "Journal of Professional Services Marketing",
issn = "1533-2969",
publisher = "Routledge",
number = "4",

}

TY - JOUR

T1 - The I love to hate them relationship with cell phone service providers

T2 - the role of customer inertia

AU - Carter, Leanne

AU - Gray, David

AU - D'Alessandro, Steven

AU - Johnson, Lester

N1 - Imported on 12 Apr 2017 - DigiTool details were: Journal title (773t) = Services Marketing Quarterly. ISSNs: 0748-4623;

PY - 2016

Y1 - 2016

KW - Anger

KW - anchoring

KW - contuance commitment telecommunications

KW - focus groups

KW - inertia

KW - repulsion attraction

KW - services

KW - switching behavior

KW - service providers

KW - trust

U2 - 10.1080/15332969.2016.1217680

DO - 10.1080/15332969.2016.1217680

M3 - Article

VL - 37

SP - 1

EP - 12

JO - Journal of Professional Services Marketing

JF - Journal of Professional Services Marketing

SN - 1533-2969

IS - 4

ER -