The I love to hate them relationship with cell phone service providers: the role of customer inertia

Leanne Carter, David Gray, Steven D'Alessandro, Lester Johnson

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)
Original languageEnglish
Pages (from-to)1-12
Number of pages12
JournalServices Marketing Quarterly
Issue number4
Publication statusPublished - 2016

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