The Influence of Trust and Perceived Organisational Support in Encouraging Employees to Engage in Discretionary Extra-Role Behaviour

Robert Sharkie

Research output: Book chapter/Published conference paperConference paperpeer-review

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Abstract

This paper examines the relationship between inferences about trust drawn on the basis of the relationship between the employee and the organisation and the reciprocation of care and concern in the relationship. Trust in this context is a measure of the extent to which one is willing: To have confidence in the words and actions of others; ascribe good intentions to others; to form positive perceptions about the future behaviour of another person; and to envisage positive benefits flowing from these perceptions. This paper further argues that the perceptions of a supportive, non judgemental climate would be conducive to encouraging discretionary extra-role behaviour in employees.
Original languageEnglish
Title of host publicationKnowledge, Culture and Change in Organisations, The Eight international conference on Knowledge, Culture and Change Management 2008
Place of PublicationMelbourne
PublisherCommon Ground
Pages35-42
Number of pages8
Volume8
Publication statusPublished - 2008
EventInternational Journal on Knowledge, Culture and Change Management - Cambridge, United Kingdom
Duration: 05 Aug 200808 Aug 2008

Conference

ConferenceInternational Journal on Knowledge, Culture and Change Management
CountryUnited Kingdom
Period05/08/0808/08/08

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