The measure of library excellence: linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality

Edward Reid-Smith

Research output: Contribution to journalArticlepeer-review

Abstract

The article reviews the book "The Measure of Library Excellence: Linking the Malcolm Baldridge Criteria and Balanced Scorecard Methods to Assess Service Quality," by Despina D. Wilson, Theresa Del Tufo, and Anne E. C. Norman.
Original languageEnglish
Pages (from-to)122-123
Number of pages2
JournalAustralian Library Journal
Volume58
Issue number1
Publication statusPublished - 2009

Fingerprint Dive into the research topics of 'The measure of library excellence: linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality'. Together they form a unique fingerprint.

Cite this