TY - JOUR
T1 - The missing link
T2 - Using emotional intelligence to reduce workplace stress and workplace violence in our nursing and other healthcare professions
AU - Littlejohn, Patricia
N1 - Imported on 12 Apr 2017 - DigiTool details were: month (773h) = November; Journal title (773t) = Journal of Professional Nursing. ISSNs: 8755-7223;
PY - 2012/11
Y1 - 2012/11
N2 - Because of our poor emotionally intelligent responses and interactions, many nurses and other health care staff have become scarred emotionally from abusive, demoralizing, or hostile acts inflicted on one another. Rude, disruptive behavior among health care professionals can pose a serious threat to patient safety and the overall quality of care. The expectation of regulating bodies is that health care professionals focus on effects disruptive behavior has on a culture of safety for both patients and staff. Relatively recent research in training and development, and behavior change, specifically on emotional intelligence, suggests that it is possible to improve the emotional competence of adults. I posit it is possible to increase emotional competence to reduce health workplace stress and workplace violence
AB - Because of our poor emotionally intelligent responses and interactions, many nurses and other health care staff have become scarred emotionally from abusive, demoralizing, or hostile acts inflicted on one another. Rude, disruptive behavior among health care professionals can pose a serious threat to patient safety and the overall quality of care. The expectation of regulating bodies is that health care professionals focus on effects disruptive behavior has on a culture of safety for both patients and staff. Relatively recent research in training and development, and behavior change, specifically on emotional intelligence, suggests that it is possible to improve the emotional competence of adults. I posit it is possible to increase emotional competence to reduce health workplace stress and workplace violence
KW - Emotional intelligence
KW - Nursing
KW - Stress
KW - Workplace environment
KW - Workplace violence
U2 - 10.1016/j.profnurs.2012.04.006
DO - 10.1016/j.profnurs.2012.04.006
M3 - Article
SN - 8755-7223
VL - 28
SP - 360
EP - 368
JO - Journal of Professional Nursing
JF - Journal of Professional Nursing
IS - 6
ER -