The missing link: Using emotional intelligence to reduce workplace stress and workplace violence in our nursing and other healthcare professions

Patricia Littlejohn

Research output: Contribution to journalArticle

17 Citations (Scopus)

Abstract

Because of our poor emotionally intelligent responses and interactions, many nurses and other health care staff have become scarred emotionally from abusive, demoralizing, or hostile acts inflicted on one another. Rude, disruptive behavior among health care professionals can pose a serious threat to patient safety and the overall quality of care. The expectation of regulating bodies is that health care professionals focus on effects disruptive behavior has on a culture of safety for both patients and staff. Relatively recent research in training and development, and behavior change, specifically on emotional intelligence, suggests that it is possible to improve the emotional competence of adults. I posit it is possible to increase emotional competence to reduce health workplace stress and workplace violence
Original languageEnglish
Pages (from-to)360-368
Number of pages9
JournalJournal of Professional Nursing
Volume28
Issue number6
DOIs
Publication statusPublished - Nov 2012

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