The myhealthrecord system impacts on patient workflow in general practices

Research output: Book chapter/Published conference paperConference paperpeer-review

2 Citations (Scopus)


Digital health is widely believed to have vast potential in improving patient care. MyHealthRecord (MyHR) is a digital health information system which enables Australian citizens to access their health information centrally, making it available anywhere, at anytime. The aim of this study is to explore the adoption of MyHR in general practices in Victoria and understand its impacts. A qualitative case study research method was used to underpin this investigation. Ten general practices were engaged where MyHR was implemented/used. Detailed interviews with MyHR implementers were held and GPs were engaged in short interviews. Twenty observations were made during GP/patient consultations for health summary uploads. Findings indicate that the practice incentive payment (PIP) funding policy change encouraged the use of MyHR, but the adoption was limited to satisfy funding criteria. Change management was often extemporised. Health summary upload was a quick and easy process but was influenced by clinical system data quality and GP familiarity with the system. Community awareness and GP interest in MyHR was lacking. The conclusion is that MyHR was not well integrated in general practices nor the community. As a result, an improved engagement approach between healthcare organisations, the MyHR system operator and Australians is required.

Original languageEnglish
Title of host publication27th Australian National Health Informatics Conference
EditorsElizabeth Cummings, Mark Merolli, Louise K Schaper
Number of pages6
ISBN (Electronic)9781643680071
Publication statusPublished - 08 Aug 2019
Event27th Australian National Health Informatics Conference, HIC 2019 - Melbourne, Australia
Duration: 12 Aug 201914 Aug 2019 (proceedings) (program)

Publication series

NameStudies in Health Technology and Informatics
ISSN (Print)0926-9630


Conference27th Australian National Health Informatics Conference, HIC 2019
Abbreviated titleDigital health: Changing the way healthcare is conceptualised and delivered
Internet address


Dive into the research topics of 'The myhealthrecord system impacts on patient workflow in general practices'. Together they form a unique fingerprint.

Cite this