The provision and sharing of information between service providers and settling refugees

    Research output: Contribution to journalArticle

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    Abstract

    Introduction. The purpose of this study is to understand the provision and sharing of information between service providers and settling refugees while refugees transit to new living environments. Efforts of service providers are investigated to understand if community participation is enabled, social exclusion reduced, and barriers to information access and use minimized.Method. A qualitative approach was employed to explore in-depth the information practices of service agencies that care and provide for refugee resettlement in regional Australia. Semi-structured face-to-face interviews and focus groups with refugees and service providers from community and public sector organizations were conducted.Analysis. The interviews and focus group narratives were thematically re-analysed with a focus on the role of service providers.Results. Refugees find the information context complex and difficult to navigate and suffer from information overload during settlement. This complexity produces information barriers, which constrains information acquisition and thus participation. Service providers work hard to support the refugees but more supported coordination among themselves and with commercial entities would assist in reducing this complexity and overload and enable more tailored information provision.Conclusions. Government funded initiatives are recommended based on these findings to strengthen information sharing and coordination among refugee service providers.
    LanguageEnglish
    Pages1-20
    Number of pages20
    JournalInformation Research
    Volume19
    Issue number2
    StatePublished - Jun 2014

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    settling
    information service
    service provider
    refugee
    social opportunity
    participation
    resettlement
    interview
    community
    public sector
    exclusion
    Group
    narrative

    Cite this

    @article{7ea1fafe1b534468a84bd73e6b35f27a,
    title = "The provision and sharing of information between service providers and settling refugees",
    abstract = "Introduction. The purpose of this study is to understand the provision and sharing of information between service providers and settling refugees while refugees transit to new living environments. Efforts of service providers are investigated to understand if community participation is enabled, social exclusion reduced, and barriers to information access and use minimized.Method. A qualitative approach was employed to explore in-depth the information practices of service agencies that care and provide for refugee resettlement in regional Australia. Semi-structured face-to-face interviews and focus groups with refugees and service providers from community and public sector organizations were conducted.Analysis. The interviews and focus group narratives were thematically re-analysed with a focus on the role of service providers.Results. Refugees find the information context complex and difficult to navigate and suffer from information overload during settlement. This complexity produces information barriers, which constrains information acquisition and thus participation. Service providers work hard to support the refugees but more supported coordination among themselves and with commercial entities would assist in reducing this complexity and overload and enable more tailored information provision.Conclusions. Government funded initiatives are recommended based on these findings to strengthen information sharing and coordination among refugee service providers.",
    keywords = "Open access version available, Community participation, Immigrants, Information access, Information literacy, Information need, Information practice, Information sharing, Refugees, Service providers, Settlers, Settling, Social exclusion, Social inclusion",
    author = "Qayyum, {Muhammad Asim} and Thompson, {Kim M.} and Kennan, {Mary Anne} and Annemaree Lloyd-Zantiotis",
    note = "Imported on 12 Apr 2017 - DigiTool details were: month (773h) = June; Journal title (773t) = Information Research: an international electronic journal. ISSNs: 1368-1613;",
    year = "2014",
    month = "6",
    language = "English",
    volume = "19",
    pages = "1--20",
    journal = "Information Research",
    issn = "1368-1613",
    publisher = "Thomas Daniel Wilson",
    number = "2",

    }

    The provision and sharing of information between service providers and settling refugees. / Qayyum, Muhammad Asim; Thompson, Kim M.; Kennan, Mary Anne; Lloyd-Zantiotis, Annemaree.

    In: Information Research, Vol. 19, No. 2, 06.2014, p. 1-20.

    Research output: Contribution to journalArticle

    TY - JOUR

    T1 - The provision and sharing of information between service providers and settling refugees

    AU - Qayyum,Muhammad Asim

    AU - Thompson,Kim M.

    AU - Kennan,Mary Anne

    AU - Lloyd-Zantiotis,Annemaree

    N1 - Imported on 12 Apr 2017 - DigiTool details were: month (773h) = June; Journal title (773t) = Information Research: an international electronic journal. ISSNs: 1368-1613;

    PY - 2014/6

    Y1 - 2014/6

    N2 - Introduction. The purpose of this study is to understand the provision and sharing of information between service providers and settling refugees while refugees transit to new living environments. Efforts of service providers are investigated to understand if community participation is enabled, social exclusion reduced, and barriers to information access and use minimized.Method. A qualitative approach was employed to explore in-depth the information practices of service agencies that care and provide for refugee resettlement in regional Australia. Semi-structured face-to-face interviews and focus groups with refugees and service providers from community and public sector organizations were conducted.Analysis. The interviews and focus group narratives were thematically re-analysed with a focus on the role of service providers.Results. Refugees find the information context complex and difficult to navigate and suffer from information overload during settlement. This complexity produces information barriers, which constrains information acquisition and thus participation. Service providers work hard to support the refugees but more supported coordination among themselves and with commercial entities would assist in reducing this complexity and overload and enable more tailored information provision.Conclusions. Government funded initiatives are recommended based on these findings to strengthen information sharing and coordination among refugee service providers.

    AB - Introduction. The purpose of this study is to understand the provision and sharing of information between service providers and settling refugees while refugees transit to new living environments. Efforts of service providers are investigated to understand if community participation is enabled, social exclusion reduced, and barriers to information access and use minimized.Method. A qualitative approach was employed to explore in-depth the information practices of service agencies that care and provide for refugee resettlement in regional Australia. Semi-structured face-to-face interviews and focus groups with refugees and service providers from community and public sector organizations were conducted.Analysis. The interviews and focus group narratives were thematically re-analysed with a focus on the role of service providers.Results. Refugees find the information context complex and difficult to navigate and suffer from information overload during settlement. This complexity produces information barriers, which constrains information acquisition and thus participation. Service providers work hard to support the refugees but more supported coordination among themselves and with commercial entities would assist in reducing this complexity and overload and enable more tailored information provision.Conclusions. Government funded initiatives are recommended based on these findings to strengthen information sharing and coordination among refugee service providers.

    KW - Open access version available

    KW - Community participation

    KW - Immigrants

    KW - Information access

    KW - Information literacy

    KW - Information need

    KW - Information practice

    KW - Information sharing

    KW - Refugees

    KW - Service providers

    KW - Settlers

    KW - Settling

    KW - Social exclusion

    KW - Social inclusion

    M3 - Article

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    SP - 1

    EP - 20

    JO - Information Research

    T2 - Information Research

    JF - Information Research

    SN - 1368-1613

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    ER -