The effectiveness of communication can be defined in terms of one of its outcomes: the uncertainty that it eliminates. Clear unambiguous communication is important for the parents of children to help them understand problems, explore alternative solutions and help make decisions. Persistent uncertainty is known to produce anxiety, unpredictable responses, emotional distress and poor quality of life. The uncertainty experienced by parents is one indicator of quality in the healthcare system which could have diagnostic and predictive value.
Al-Yateem, N., Docherty, C., Altawil, H., Al-Tamimi, M., & Ahmad, A. (2017). The quality of information received by parents of children with chronic ill health attending hospitals as indicated by measures of illness uncertainty. Scandinavian Journal of Caring Sciences, 31(4), 839-849. https://doi.org/10.1111/scs.12405