The Role and Value of Nurses in Care Provision: Views and Expectations of Emirati Nationals in the Western Region of Abu Dhabi, UAE

Sharon Brownie, Rachel Rossiter, Abeer Omar Hamad, Salah Aqtash

Research output: Contribution to journalArticle

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Abstract

Background: Reliable health user information is needed to effectively organize nursing services and deliver quality patient-centered care. Nurse leaders of the Al Gharbia Health Services noted that although budget data and general workforce information was readily available, detailed information about patient experiences, views, and expectations was lacking. Understanding the expectations and views of people who access health and nursing services is important to plan and deliver quality services.
Objective: This study aimed to obtain preliminary data regarding health and nursing service expectations of Emirati nationals in the remote western region of Abu Dhabi, United Arab Emirates (UAE).
Methods: This study used qualitative descriptive methodology. Semi-structured
interviews were conducted with a sample of Emirati families who had recently
accessed Al Gharbia Health Services. The interviews focused on service user
understanding and expectations of the role of nurses, nursing services, and the health service overall.
Results: Findings highlighted the views and expectations of Emirati Nationals regarding nurses' role and function within the healthcare team. Participants' expectations and the attributes they valued were distributed across two distinct areas: clinical competence and the 'softer' skills of compassion, caring, and respect.
Conclusions: These findings facilitate better understanding of the expectations of Emirati health service users. Importantly, the results counter regional perceptions of nursing being under-valued as a servant role across the UAE and in the broader Gulf Cooperation Council region. The findings may inform a range of activities including: a larger scale survey regarding the views and expectations of Emirati health and nursing service users; the design of pre-service nursing education and nursing in-service development efforts; and the marketing to/recruitment of Emirati nationals to the nursing profession. Further investigation regarding perceptions and valuing of nursing within the Emirati community is warranted.
Original languageEnglish
Pages (from-to)42-50
Number of pages9
JournalJournal of Hospital Administration
Volume6
Issue number6
Early online date20 Nov 2017
DOIs
Publication statusPublished - 2017

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