The role of top management participation and IT capability in developing SMEs' competitive process capabilities

Rui Bi, Robert Davison, Kosmas Smyrnios

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

This research explores how top management participation and three types of IT capability enable SMEs' competitive process alignment and flexibility capabilities. Our research hypotheses are tested using data from 310 Australian SMEs. Results show that top management participation and external IT linkage capability positively affect both process alignment and process flexibility. While IT infrastructure capability and IT business spanning capability positively affect process alignment, they are not significantly related to process flexibility. In addition, both process alignment and process flexibility capabilities have significant positive effects on SME performance. Contributions and implications of this study are discussed.
Original languageEnglish
Pages (from-to)1008-1026
Number of pages19
JournalJournal of Small Business Management
Volume57
Issue number3
Early online dateJan 2018
DOIs
Publication statusPublished - Jul 2019

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