The squeaky wheel gets the grease: Engaging service users in organisational change

Susan Nancarrow, Anna Moran, Wesley Vernan

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)

Abstract

This paper discusses the practicalities and limitations of establishing a service user consultation group to guide service developments, based on the evaluation of a podiatry patient panel in South Yorkshire. It describes the specific difficulties in recruiting a representative panel of service users, and the gradual acculturation of the panel from a group of challenging activists to unpaid members of the podiatry department
Original languageEnglish
Pages (from-to)14-21
Number of pages8
JournalJournal Of Integrated Care
Volume12
Issue number6
Publication statusPublished - 2004

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