The squeaky wheel gets the grease: Engaging service users in organisational change

Susan Nancarrow; Anna Moran; Wesley Vernan

The squeaky wheel gets the grease: Engaging service users in organisational change

Susan Nancarrow, Anna Moran, Wesley Vernan

Research output: Contribution to journal › Article › peer-review

Abstract

This paper discusses the practicalities and limitations of establishing a service user consultation group to guide service developments, based on the evaluation of a podiatry patient panel in South Yorkshire. It describes the specific difficulties in recruiting a representative panel of service users, and the gradual acculturation of the panel from a group of challenging activists to unpaid members of the podiatry department

Original language	English
Pages (from-to)	14-21
Number of pages	8
Journal	Journal Of Integrated Care
Volume	12
Issue number	6
Publication status	Published - 2004

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title = "The squeaky wheel gets the grease: Engaging service users in organisational change",

abstract = "This paper discusses the practicalities and limitations of establishing a service user consultation group to guide service developments, based on the evaluation of a podiatry patient panel in South Yorkshire. It describes the specific difficulties in recruiting a representative panel of service users, and the gradual acculturation of the panel from a group of challenging activists to unpaid members of the podiatry department",

keywords = "Acculturation, Podiatry, Recruitment, Service Development, User Consultation",

author = "Susan Nancarrow and Anna Moran and Wesley Vernan",

note = "Imported on 12 Apr 2017 - DigiTool details were: Journal title (773t) = Journal of Integrated Care. ISSNs: 1476-9018; ",

year = "2004",

language = "English",

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journal = "Journal Of Integrated Care",

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TY - JOUR

T1 - The squeaky wheel gets the grease

T2 - Engaging service users in organisational change

AU - Nancarrow, Susan

AU - Moran, Anna

AU - Vernan, Wesley

N1 - Imported on 12 Apr 2017 - DigiTool details were: Journal title (773t) = Journal of Integrated Care. ISSNs: 1476-9018;

PY - 2004

Y1 - 2004

N2 - This paper discusses the practicalities and limitations of establishing a service user consultation group to guide service developments, based on the evaluation of a podiatry patient panel in South Yorkshire. It describes the specific difficulties in recruiting a representative panel of service users, and the gradual acculturation of the panel from a group of challenging activists to unpaid members of the podiatry department

AB - This paper discusses the practicalities and limitations of establishing a service user consultation group to guide service developments, based on the evaluation of a podiatry patient panel in South Yorkshire. It describes the specific difficulties in recruiting a representative panel of service users, and the gradual acculturation of the panel from a group of challenging activists to unpaid members of the podiatry department

KW - Acculturation

KW - Podiatry

KW - Recruitment

KW - Service Development

KW - User Consultation

M3 - Article

VL - 12

SP - 14

EP - 21

JO - Journal Of Integrated Care

JF - Journal Of Integrated Care

SN - 1476-9018

IS - 6

ER -