Communication and language are the essential ingredients through which human beings understand and transform the realities in which they live. Communication is not just about two or more people exchanging information; it is concerned with the negotiation of relationships and all the complexities inherent in those relationships, such as identity, power and culture. In this chapter, we begin by summarising two models of communication, the linear and the transactional models. We then explore in more detail important contextual influences on face-to-face communication at three different levels: the personal, the cultural and the structural. We end the chapter with an attempt to bridge the theory'practice gap by providing some brief recommendations about effective face-toface communication within healthcare settings.
|Title of host publication||Communication in the health sciences|
|Place of Publication||South Melbourne, VIC|
|Publisher||Oxford University Press|
|Number of pages||9|
|Publication status||Published - 2012|