Time, terrain and trust

Impacts of rurality on case management in rural Australia

Jozette Dellemain, Suzanne Hodgkin, Jeni Warburton

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

There is a ‘black hole’ in our understanding of case management practice with earlier studies identifying this as a particular concern for rural contexts. Using grounded theory methodology, focus groups were conducted with Australian rural case managers to understand how the rural context impacts on the provision of case management services. Findings identified behaviours associated with lengthy rural travel, stemming from a demand for constant output; lack of familiarity with the rural landscape combined with the loss of mobile communication, led to early feelings of trepidation for some women accessing rural spaces; lastly, building inter-agency relationships are critical to successful collaborative work, yet are threatened by lack of trust and frequent turnover of rural programs. Further exploration of these themes, in the international context, would be of benefit.
Original languageEnglish
Pages (from-to)50-57
Number of pages8
JournalJournal of Rural Studies
Volume49
Early online dateNov 2016
DOIs
Publication statusPublished - Jan 2017

Fingerprint

mobile communication
rural landscape
familiarity
case management
management practice
turnover
methodology
lack
grounded theory
travel
manager
communication
demand
Group
loss
woman
services
programme
time

Cite this

@article{81fe2f5770ec4cc197020e05d9b24be3,
title = "Time, terrain and trust: Impacts of rurality on case management in rural Australia",
abstract = "There is a ‘black hole’ in our understanding of case management practice with earlier studies identifying this as a particular concern for rural contexts. Using grounded theory methodology, focus groups were conducted with Australian rural case managers to understand how the rural context impacts on the provision of case management services. Findings identified behaviours associated with lengthy rural travel, stemming from a demand for constant output; lack of familiarity with the rural landscape combined with the loss of mobile communication, led to early feelings of trepidation for some women accessing rural spaces; lastly, building inter-agency relationships are critical to successful collaborative work, yet are threatened by lack of trust and frequent turnover of rural programs. Further exploration of these themes, in the international context, would be of benefit.",
keywords = "Case management; Focus groups; Grounded theory; Rural",
author = "Jozette Dellemain and Suzanne Hodgkin and Jeni Warburton",
note = "Imported on 12 Apr 2017 - DigiTool details were: month (773h) = January; Journal title (773t) = Journal of Rural Studies. ISSNs: 0743-0167;",
year = "2017",
month = "1",
doi = "10.1016/j.jrurstud.2016.11.006",
language = "English",
volume = "49",
pages = "50--57",
journal = "Journal of Rural Studies",
issn = "0743-0167",
publisher = "Elsevier",

}

Time, terrain and trust : Impacts of rurality on case management in rural Australia. / Dellemain, Jozette; Hodgkin, Suzanne; Warburton, Jeni.

In: Journal of Rural Studies, Vol. 49, 01.2017, p. 50-57.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Time, terrain and trust

T2 - Impacts of rurality on case management in rural Australia

AU - Dellemain, Jozette

AU - Hodgkin, Suzanne

AU - Warburton, Jeni

N1 - Imported on 12 Apr 2017 - DigiTool details were: month (773h) = January; Journal title (773t) = Journal of Rural Studies. ISSNs: 0743-0167;

PY - 2017/1

Y1 - 2017/1

N2 - There is a ‘black hole’ in our understanding of case management practice with earlier studies identifying this as a particular concern for rural contexts. Using grounded theory methodology, focus groups were conducted with Australian rural case managers to understand how the rural context impacts on the provision of case management services. Findings identified behaviours associated with lengthy rural travel, stemming from a demand for constant output; lack of familiarity with the rural landscape combined with the loss of mobile communication, led to early feelings of trepidation for some women accessing rural spaces; lastly, building inter-agency relationships are critical to successful collaborative work, yet are threatened by lack of trust and frequent turnover of rural programs. Further exploration of these themes, in the international context, would be of benefit.

AB - There is a ‘black hole’ in our understanding of case management practice with earlier studies identifying this as a particular concern for rural contexts. Using grounded theory methodology, focus groups were conducted with Australian rural case managers to understand how the rural context impacts on the provision of case management services. Findings identified behaviours associated with lengthy rural travel, stemming from a demand for constant output; lack of familiarity with the rural landscape combined with the loss of mobile communication, led to early feelings of trepidation for some women accessing rural spaces; lastly, building inter-agency relationships are critical to successful collaborative work, yet are threatened by lack of trust and frequent turnover of rural programs. Further exploration of these themes, in the international context, would be of benefit.

KW - Case management; Focus groups; Grounded theory; Rural

U2 - 10.1016/j.jrurstud.2016.11.006

DO - 10.1016/j.jrurstud.2016.11.006

M3 - Article

VL - 49

SP - 50

EP - 57

JO - Journal of Rural Studies

JF - Journal of Rural Studies

SN - 0743-0167

ER -