Abstract
Fifty years since the first publication on tour guiding it is timely to assess the state-of-the-art of theoretical and empirical research in this field to identify research strengths and opportunities. Based on a bibliometric and content analysis of 280 published scholarly works, a number of trends, patterns and gaps in tour guiding research were uncovered. About half were journal papers with the majority of authors based in either Australia or the US. Key themes were identified including the role of the guide as communicator/interpreter, the guide's contribution to sustainability, visitors' expectations of and satisfaction with their guide, and the use of tour guide training and other mechanisms for fostering quality. Most studies were located in Australia, China/Hong Kong/Taiwan, the US and Europe. In addition to highlighting the need for more theory when investigating tour guiding, many avenues for future research were identified that can underpin quality tour guiding practice.
| Original language | English |
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| Title of host publication | Proceedings of the 24th Annual Conference of the Council for Australasian University Tourism and Hospitality Education |
| Subtitle of host publication | Trends, Changes & Complexity |
| Editors | P Monica Chien |
| Place of Publication | Brisbane |
| Publisher | University of Queensland |
| Pages | 1181-1185 |
| Number of pages | 5 |
| ISBN (Electronic) | 9780987050755 |
| Publication status | Published - 2014 |
| Event | 24th Annual Conference of the Council for Australasian University Tourism and Hospitality Education: CAUTHE 2014 - Sofitel Hotel, Brisbane, Australia Duration: 10 Feb 2014 → 13 Feb 2014 http://cauthe.org/services/conferences/conference-2014/ (Conference website) |
Conference
| Conference | 24th Annual Conference of the Council for Australasian University Tourism and Hospitality Education |
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| Abbreviated title | Tourism and Hospitality in the Contemporary World: Trends, Changes and Complexity |
| Country/Territory | Australia |
| City | Brisbane |
| Period | 10/02/14 → 13/02/14 |
| Other | Each year CAUTHE holds a research conference which aims to: Bring together tourism, hospitality and events (TH&E) professionals from academia, government and business to promote informative, stimulating and challenging discussion on the latest issues in the field Discuss recent methodological innovations in the fields of TH&E Provide TH&E educators and researchers with an opportunity to receive feedback from peers to improve research quality and educational output Provide a vehicle for TH&E educators and researchers to establish dialogue with industry, government and community representatives. |
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