@inproceedings{0ce88e73ab2f441996192590ae7ddc7a,
title = "Towards a cognition-based assessment protocol for user-centered design",
abstract = "In usability testing there is often an emphasis on accurate and timely task performance without a systematic consideration of the appropriateness or otherwise of the cognitive skills and processes that lead to that behaviour. Consequently, this paper details how the constructs of cognitive complexity and cognitive load can explain the extent to which an end-user's interaction with the system is aligned with the expectations of the designer. We explain how these cognition-based concepts can be integrated into usability assessment protocols, allowing for targeted remedial strategies and minimum standards of competency to be identified.",
keywords = "Cognitive complexity, Cognitive load, System design, Usability testing",
author = "Jemma Harris and Mark Wiggins and Ben Morrison and Natalie Morrison",
year = "2013",
month = nov,
doi = "10.1145/2541016.2541079",
language = "English",
isbn = "9781450325257",
series = "Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, OzCHI 2013",
publisher = "Association for Computing Machinery",
pages = "135--138",
booktitle = "Proceedings of the 25th Australian Computer-Human Interaction Conference",
note = "25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, OzCHI 2013 ; Conference date: 25-11-2013 Through 29-11-2013",
}