@inproceedings{1ed4cc1d4ee846d682d4f6b4c00faa38,
title = "Training, human resource management and work organisation in Australian call centres",
author = "Andrew Smith",
note = "Imported on 03 May 2017 - DigiTool details were: publisher = Melbourne: Monash university, 2006. editor/s (773b) = Helen de Cieri and David Guest; Event dates (773o) = 1-4 July 2006; Parent title (773t) = Proceedings of the 2006 ACREW/KCL conference.; Australian Centre for Research in Employment and Work : Socially Responsive Approaches to Employment and Work ; Conference date: 01-07-2006 Through 04-07-2006",
year = "2006",
language = "English",
editor = "Cieri, {Helen de} and David Guest",
booktitle = "Proceedings of the 2006 ACREW/KCL conference",
publisher = "Monash University Publishing",
address = "Australia",
}