Training, human resource management and work organisation in Australian call centres

Andrew Smith

    Research output: Book chapter/Published conference paperConference paper

    Original languageEnglish
    Title of host publicationProceedings of the 2006 ACREW/KCL conference
    EditorsHelen de Cieri, David Guest
    Place of PublicationMelbourne
    PublisherMonash University Publishing
    ISBN (Electronic)073262293X
    Publication statusPublished - 2006
    EventAustralian Centre for Research in Employment and Work : Socially Responsive Approaches to Employment and Work - Tuscany, Italy, Italy
    Duration: 01 Jul 200604 Jul 2006

    Conference

    ConferenceAustralian Centre for Research in Employment and Work : Socially Responsive Approaches to Employment and Work
    CountryItaly
    Period01/07/0604/07/06

    Cite this

    Smith, A. (2006). Training, human resource management and work organisation in Australian call centres. In H. D. Cieri, & D. Guest (Eds.), Proceedings of the 2006 ACREW/KCL conference Melbourne: Monash University Publishing.
    Smith, Andrew. / Training, human resource management and work organisation in Australian call centres. Proceedings of the 2006 ACREW/KCL conference. editor / Helen de Cieri ; David Guest. Melbourne : Monash University Publishing, 2006.
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    year = "2006",
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    editor = "Cieri, {Helen de} and David Guest",
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    Smith, A 2006, Training, human resource management and work organisation in Australian call centres. in HD Cieri & D Guest (eds), Proceedings of the 2006 ACREW/KCL conference. Monash University Publishing, Melbourne, Australian Centre for Research in Employment and Work : Socially Responsive Approaches to Employment and Work, Italy, 01/07/06.

    Training, human resource management and work organisation in Australian call centres. / Smith, Andrew.

    Proceedings of the 2006 ACREW/KCL conference. ed. / Helen de Cieri; David Guest. Melbourne : Monash University Publishing, 2006.

    Research output: Book chapter/Published conference paperConference paper

    TY - GEN

    T1 - Training, human resource management and work organisation in Australian call centres

    AU - Smith, Andrew

    N1 - Imported on 03 May 2017 - DigiTool details were: publisher = Melbourne: Monash university, 2006. editor/s (773b) = Helen de Cieri and David Guest; Event dates (773o) = 1-4 July 2006; Parent title (773t) = Proceedings of the 2006 ACREW/KCL conference.

    PY - 2006

    Y1 - 2006

    M3 - Conference paper

    BT - Proceedings of the 2006 ACREW/KCL conference

    A2 - Cieri, Helen de

    A2 - Guest, David

    PB - Monash University Publishing

    CY - Melbourne

    ER -

    Smith A. Training, human resource management and work organisation in Australian call centres. In Cieri HD, Guest D, editors, Proceedings of the 2006 ACREW/KCL conference. Melbourne: Monash University Publishing. 2006