Training, human resource management and work organisation in Australian call centres

Andrew Smith

    Research output: Book chapter/Published conference paperConference paper

    Original languageEnglish
    Title of host publicationProceedings of the 2006 ACREW/KCL conference
    EditorsHelen de Cieri, David Guest
    Place of PublicationMelbourne
    PublisherMonash University Publishing
    ISBN (Electronic)073262293X
    Publication statusPublished - 2006
    EventAustralian Centre for Research in Employment and Work : Socially Responsive Approaches to Employment and Work - Tuscany, Italy, Italy
    Duration: 01 Jul 200604 Jul 2006

    Conference

    ConferenceAustralian Centre for Research in Employment and Work : Socially Responsive Approaches to Employment and Work
    CountryItaly
    Period01/07/0604/07/06

    Cite this

    Smith, A. (2006). Training, human resource management and work organisation in Australian call centres. In H. D. Cieri, & D. Guest (Eds.), Proceedings of the 2006 ACREW/KCL conference Monash University Publishing.