Understanding clients to make better products

David Tien, James Tulip, B. Trock, C. White, K. Chachowska

Research output: Book chapter/Published conference paperConference paper

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Abstract -- Client requirements are set characteristics or specifications that must be included in a project for it to be considered successful and desirable by said client. Determining the client’s requirements is one of the first and the most important stages of the project development. Properly defined requirements and needs can help the project grow and can make it successful. The main approach used was to analyze what client expects of the project – creating a system that would connect the client and selected organizations with children and families in Bathurst region to improve their lives and create more opportunities for them. In the case of the project described an analytical review was conducted that stated the client’s requirements provided through the course of several client meetings. It allowed the team to properly define the needs of the client and requirements for the system to start working on the project. As a result of fallowing a set up plan for the project, this paper demonstrates how the production team was able to create a working system, that fulfilled the customer’s requirements. Following the client defined criteria makes the whole process of creation more efficient, faster and it also demonstrably improved the quality of the final product
Original languageEnglish
Title of host publicationInternational Conference on Information Technology and Applications
Number of pages3
ISBN (Electronic)9780980326796
Publication statusPublished - 31 Jul 2017
EventInternational Conference on Information Technology and Applications 2017: ICITA 2017 - The Hilton, Sydney, Australia
Duration: 01 Jul 201704 Jul 2017
http://www.icita.org/2017/home.htm (Conference website with link to papers)


ConferenceInternational Conference on Information Technology and Applications 2017
Abbreviated titleChallenges Perspectives on Computer Technology
Internet address


Cite this

Tien, D., Tulip, J., Trock, B., White, C., & Chachowska, K. (2017). Understanding clients to make better products. In International Conference on Information Technology and Applications