Understanding the types of knowledge representations to meet non-profit organisations' knowledge needs

Dinesh Rathi, Lisa Given, Eric Forcier

    Research output: Book chapter/Published conference paperConference paperpeer-review

    3 Citations (Scopus)


    The not-for-profit sector is an important area for research, since the organizations operating in this domain contribute in many ways to our society (e.g., social value and GDP). Non-profit organizations (NPOs) are highly knowledge-oriented units. Knowledge management (KM) has been researched in breadth and depth in FPOs, where it has been demonstrated that KM plays a significant role in the success of these organizations. According to the literature, KM is equally important to non-profits, and yet the sector has received comparatively scant attention in the KM literature. There is limited understanding on the knowledge needs of NPOs and thus, this paper seeks to provide insight into the NPO-KM landscape. The authors conducted multi-phase research with NPOs operating in different parts of Canada, including an online survey of Canadian charities. Through the analysis of survey results, twelve broad categories of knowledge types and their sub-categories relevant to NPOs have been identified. This paper aims to contribute generally to the growing body of KM literature (i.e., beyond dichotomous model of tacit and explicit knowledge) and more specifically to the NPO-KM space.
    Original languageEnglish
    Title of host publicationProceedings of the 77th Annual Meeting of the Association for Information Science and Technology
    Subtitle of host publicationConnecting Collections, Cultures and Communities
    EditorsAndrew Grove
    Place of PublicationUnited States
    PublisherAmerican Society for Information Science and Technology
    Number of pages10
    ISBN (Electronic)0-87715-545-3
    Publication statusPublished - 2014
    Event2014 Annual Meeting of the Association for Information Science and Technology: 77th ASIS&T Annual Meeting - Sheraton Seattle Hotel , Seattle, United States
    Duration: 31 Oct 201405 Nov 2014

    Publication series

    ISSN (Print)0044-7870


    Conference2014 Annual Meeting of the Association for Information Science and Technology
    Abbreviated titleConnecting Collections, Cultures and Communities
    Country/TerritoryUnited States
    OtherThe Annual Meeting of the Association for Information Science and Technology is the premier international conference dedicated to the study of information, people, and technology in contemporary society. The ASIS&T AM gathers leading scholars and practitioners from around the globe to share innovations, ideas, research, and insights into the state and future of information and communication in play, work, governance, and society.  ASIS&T AM has an established record for pushing the boundaries of information studies, exploring core concepts and ideas, and creating new technological and conceptual configurations -- all situated in interdisciplinary discourses.  The conference welcomes contributions from all areas of information science and technology. The conference celebrates plurality in methods, theories and conceptual frameworks and has historically presented research and development from a broad spectrum of domains, as encapsulated in ASIS&T’s many special interest groups: Arts & Humanities; Bioinformatics; Blogs, Wikis, Podcasts; Classification Research; Critical Issues; Digital Libraries; Education for Information Science; Health Informatics; History & Foundations of Information Science; Human Computer Interaction; Information Architecture; Information Needs, Seeking and Use; Information Policy; International Information Issues; Knowledge Management; Library Technologies; Management; Metrics; Scientific & Technical Information; Social Informatics; and Visualization, Images & Sound. 
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