Usability evaluation of Electronic Health Records using user integrated Heuristic Walkthrough method

N. Wijesinghe, P. W.C. Prasad, Abeer Alsadoon, A. Elchouemi

Research output: Book chapter/Published conference paperConference paperpeer-review

3 Citations (Scopus)


This research paper aims to evaluate to what extent users such as medical professionals can collaborate with other evaluators in the usability evaluation of Electronic Health Records (EHRs). The Heuristic Walkthrough (HW) method is a common technique in evaluating the usability of EHRs. It consists of two usability methods, Heuristic Evaluation (HE) and Cognitive Walkthrough (CW). After considering all participants, parameters, user interface elements and the usability characteristics in the evaluation process, issues have been identified in some areas of the HE and CW methods. As key findings, this study identifies lack of usability issues in EHRs negatively affecting user satisfaction with both techniques in the current HW method. The main aim of this report is to evaluate and extend the existing model and propose a new method termed 'User Integrated HW' (UIHW) to eliminate the existing issues. Therefore, a Likert scale is implemented together with an open-ended questionnaire for both, HE and CW methods, to enhance the user integration as well as to obtain user reviews about the subject matter to support usability expertise.
Original languageEnglish
Title of host publicationProceedings of the International Conference on Information and Digital Technologies (IDT) 2016
Place of PublicationUnited States
PublisherIEEE, Institute of Electrical and Electronics Engineers
Number of pages6
ISBN (Electronic)9781467388610
ISBN (Print)9781467388627 (Print on demand)
Publication statusPublished - 31 Aug 2016
Event2016 International Conference on Information and Digital Technologies: IDT 2016 - University of Rzeszów, Rzeszow, Poland
Duration: 05 Jul 201607 Jul 2016


Conference2016 International Conference on Information and Digital Technologies
OtherThe International Conference IDT'2016 is next Conference after the International Conference on Digital Technologies that was held in Zilina traditionally. The aim of the conference is to bring together researches, developers, teachers from academy as well as industry working in all areas of information technologies. Young researchers and postgraduate PhD students are greatly welcome to participate in this event. The special section for such presentations will be at the Conference. Beside the scientific field, several cultural and social events are planned for the enjoyment of conference attendees.
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