Usability evaluation of Electronic Health Records using user integrated Heuristic Walkthrough method

N. Wijesinghe; P. W.C. Prasad; Abeer Alsadoon; A. Elchouemi

doi:10.1109/DT.2016.7557191

Usability evaluation of Electronic Health Records using user integrated Heuristic Walkthrough method

N. Wijesinghe, P. W.C. Prasad, Abeer Alsadoon, A. Elchouemi

Walden University

Research output: Book chapter/Published conference paper › Conference paper › peer-review

4 Citations (Scopus)

Abstract

This research paper aims to evaluate to what extent users such as medical professionals can collaborate with other evaluators in the usability evaluation of Electronic Health Records (EHRs). The Heuristic Walkthrough (HW) method is a common technique in evaluating the usability of EHRs. It consists of two usability methods, Heuristic Evaluation (HE) and Cognitive Walkthrough (CW). After considering all participants, parameters, user interface elements and the usability characteristics in the evaluation process, issues have been identified in some areas of the HE and CW methods. As key findings, this study identifies lack of usability issues in EHRs negatively affecting user satisfaction with both techniques in the current HW method. The main aim of this report is to evaluate and extend the existing model and propose a new method termed 'User Integrated HW' (UIHW) to eliminate the existing issues. Therefore, a Likert scale is implemented together with an open-ended questionnaire for both, HE and CW methods, to enhance the user integration as well as to obtain user reviews about the subject matter to support usability expertise.

Original language	English
Title of host publication	Proceedings of the International Conference on Information and Digital Technologies (IDT) 2016
Place of Publication	United States
Publisher	IEEE, Institute of Electrical and Electronics Engineers
Pages	305-310
Number of pages	6
ISBN (Electronic)	9781467388610
ISBN (Print)	9781467388627 (Print on demand)
DOIs	https://doi.org/10.1109/DT.2016.7557191
Publication status	Published - 31 Aug 2016
Event	2016 International Conference on Information and Digital Technologies: IDT 2016 - University of Rzeszów, Rzeszow, Poland Duration: 05 Jul 2016 → 07 Jul 2016 https://idt.fri.uniza.sk/idt2016/

Conference

Conference	2016 International Conference on Information and Digital Technologies
Country/Territory	Poland
City	Rzeszow
Period	05/07/16 → 07/07/16
Other	The International Conference IDT'2016 is next Conference after the International Conference on Digital Technologies that was held in Zilina traditionally. The aim of the conference is to bring together researches, developers, teachers from academy as well as industry working in all areas of information technologies. Young researchers and postgraduate PhD students are greatly welcome to participate in this event. The special section for such presentations will be at the Conference. Beside the scientific field, several cultural and social events are planned for the enjoyment of conference attendees.
Internet address	https://idt.fri.uniza.sk/idt2016/

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10.1109/DT.2016.7557191

Cite this

Wijesinghe, N., Prasad, P. W. C., Alsadoon, A., & Elchouemi, A. (2016). Usability evaluation of Electronic Health Records using user integrated Heuristic Walkthrough method. In Proceedings of the International Conference on Information and Digital Technologies (IDT) 2016 (pp. 305-310). Article 7557191 IEEE, Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/DT.2016.7557191

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title = "Usability evaluation of Electronic Health Records using user integrated Heuristic Walkthrough method",

abstract = "This research paper aims to evaluate to what extent users such as medical professionals can collaborate with other evaluators in the usability evaluation of Electronic Health Records (EHRs). The Heuristic Walkthrough (HW) method is a common technique in evaluating the usability of EHRs. It consists of two usability methods, Heuristic Evaluation (HE) and Cognitive Walkthrough (CW). After considering all participants, parameters, user interface elements and the usability characteristics in the evaluation process, issues have been identified in some areas of the HE and CW methods. As key findings, this study identifies lack of usability issues in EHRs negatively affecting user satisfaction with both techniques in the current HW method. The main aim of this report is to evaluate and extend the existing model and propose a new method termed 'User Integrated HW' (UIHW) to eliminate the existing issues. Therefore, a Likert scale is implemented together with an open-ended questionnaire for both, HE and CW methods, to enhance the user integration as well as to obtain user reviews about the subject matter to support usability expertise.",

keywords = "Electronic health records, Heuristic walkthrough, Medical information systems, Usability engineering, Usability evaluation",

author = "N. Wijesinghe and Prasad, {P. W.C.} and Abeer Alsadoon and A. Elchouemi",

note = "Includes bibliographical references.; 2016 International Conference on Information and Digital Technologies : IDT 2016 ; Conference date: 05-07-2016 Through 07-07-2016",

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Wijesinghe, N, Prasad, PWC, Alsadoon, A & Elchouemi, A 2016, Usability evaluation of Electronic Health Records using user integrated Heuristic Walkthrough method. in Proceedings of the International Conference on Information and Digital Technologies (IDT) 2016., 7557191, IEEE, Institute of Electrical and Electronics Engineers, United States, pp. 305-310, 2016 International Conference on Information and Digital Technologies, Rzeszow, Poland, 05/07/16. https://doi.org/10.1109/DT.2016.7557191

Usability evaluation of Electronic Health Records using user integrated Heuristic Walkthrough method. / Wijesinghe, N.; Prasad, P. W.C.; Alsadoon, Abeer et al.
Proceedings of the International Conference on Information and Digital Technologies (IDT) 2016. United States: IEEE, Institute of Electrical and Electronics Engineers, 2016. p. 305-310 7557191.

Research output: Book chapter/Published conference paper › Conference paper › peer-review

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T1 - Usability evaluation of Electronic Health Records using user integrated Heuristic Walkthrough method

AU - Wijesinghe, N.

AU - Prasad, P. W.C.

AU - Alsadoon, Abeer

AU - Elchouemi, A.

N1 - Includes bibliographical references.

PY - 2016/8/31

Y1 - 2016/8/31

N2 - This research paper aims to evaluate to what extent users such as medical professionals can collaborate with other evaluators in the usability evaluation of Electronic Health Records (EHRs). The Heuristic Walkthrough (HW) method is a common technique in evaluating the usability of EHRs. It consists of two usability methods, Heuristic Evaluation (HE) and Cognitive Walkthrough (CW). After considering all participants, parameters, user interface elements and the usability characteristics in the evaluation process, issues have been identified in some areas of the HE and CW methods. As key findings, this study identifies lack of usability issues in EHRs negatively affecting user satisfaction with both techniques in the current HW method. The main aim of this report is to evaluate and extend the existing model and propose a new method termed 'User Integrated HW' (UIHW) to eliminate the existing issues. Therefore, a Likert scale is implemented together with an open-ended questionnaire for both, HE and CW methods, to enhance the user integration as well as to obtain user reviews about the subject matter to support usability expertise.

AB - This research paper aims to evaluate to what extent users such as medical professionals can collaborate with other evaluators in the usability evaluation of Electronic Health Records (EHRs). The Heuristic Walkthrough (HW) method is a common technique in evaluating the usability of EHRs. It consists of two usability methods, Heuristic Evaluation (HE) and Cognitive Walkthrough (CW). After considering all participants, parameters, user interface elements and the usability characteristics in the evaluation process, issues have been identified in some areas of the HE and CW methods. As key findings, this study identifies lack of usability issues in EHRs negatively affecting user satisfaction with both techniques in the current HW method. The main aim of this report is to evaluate and extend the existing model and propose a new method termed 'User Integrated HW' (UIHW) to eliminate the existing issues. Therefore, a Likert scale is implemented together with an open-ended questionnaire for both, HE and CW methods, to enhance the user integration as well as to obtain user reviews about the subject matter to support usability expertise.

KW - Electronic health records

KW - Heuristic walkthrough

KW - Medical information systems

KW - Usability engineering

KW - Usability evaluation

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BT - Proceedings of the International Conference on Information and Digital Technologies (IDT) 2016

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ER -

Wijesinghe N, Prasad PWC, Alsadoon A, Elchouemi A. Usability evaluation of Electronic Health Records using user integrated Heuristic Walkthrough method. In Proceedings of the International Conference on Information and Digital Technologies (IDT) 2016. United States: IEEE, Institute of Electrical and Electronics Engineers. 2016. p. 305-310. 7557191 doi: 10.1109/DT.2016.7557191

Usability evaluation of Electronic Health Records using user integrated Heuristic Walkthrough method

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